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Remote becomes reality

63% of IT executives say at least a quarter of their employees will continue to work remotely permanently.

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NEWS

Retail industry lags behind in customer experience strategy

Despite ambition for customer experience success, lack of data and analytics hinders delivery.

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81% of global IT decision makers plan to add MACH elements

C-suite is driving the push for modernization to enhance customer experience while saving on budget and staffing resources.

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Research reveals a customer relationship crisis

Struggling to get a clear picture of their customers, more than half of sales leaders say their CRM is costing them revenue.

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Acceleration of digital transformation pushing organisations towards a more data-driven approach

84% of businesses have seen more demand for data due to Covid-19, but nearly a third say data quality remains a fundamental barrier.

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'Digital-enabling' countries proved more resilient to the Covid-19 economic shock

The US, Germany and Denmark once again make the top three of the 2020 Enabling Digitalization Index (based on data from end-2019).

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Half of organisations set for major procurement and supply chain AI investment within two years

However, an independent research study commissioned by Ivalua reveals that poor data quality could...

AI holds the key to successful CX strategy

Business leaders whose jobs involve customer service are looking to AI for a competitive advantage...

Assured Data Protection reveals advanced network resilience solution

Assured Data Protection introduces a new service enhancing cyber resilience through automated...

Critical operations threatened by application incompatibility

New research discovers that many businesses are unprepared for modernisation.

GE Digital collaborates with Microsoft and Teradata

Companies sign Memorandum of Understanding to combine cloud technologies with high fidelity digital...

Business leaders are re-evaluating IT suppliers as a result of increased energy prices

Data centre provider ServerChoice has released new research, highlighting the widespread impact of...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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