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Video chat for customer services sees 89% growth in UK

Consumers embrace video calling when interacting with organizations since COVID-19. Over one quarter of consumers would switch brands if offered the option of video chat.

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NEWS

NHS Scotland selects ServiceNow

NHS Scotland using ServiceNow’s Now Platform to expedite vaccine efforts in fight against COVID-19.

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Renewed focus on digitisation and customer experience fuels cautious optimism

Over 90% of channel partners (CPs) agree that customers are taking a more strategic, long-term, approach to their digital investments.

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Severn Trent adapts to future of work with Citrix

Water company leverages digital workspace solutions to keep employees connected and serving customers from anywhere.

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NEWS

Achab enters UK market

Ambitious growth plan to become the trusted partner of choice for MSPs serving SME customers.

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NEWS

IT spending to grow by over six percent

Worldwide IT spending is projected to total $3.9 trillion in 2021, an increase of 6.2% from 2020, according to the latest forecast by Gartner, Inc. Worldwide IT spending declined 3.2% in 2020 as CIOs prioritized spending on technology and services that were deemed “mission-critical” during the initial stages of the pandemic.

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The data centre challenge behind digital transformation

Digital transformation has reached a turning point. Businesses have now added so many new...

Employees say hybrid work makes them happier and more productive

Only 1 in 5 employees feel their organisation is very prepared for hybrid working.

AI, security, and sustainability - major drivers for IT modernisation

CIOs increasingly prioritising hybrid IT strategies to manage complexity of running applications...

Multi-cloud is becoming the digital backbone for Nordic businesses and societies

IDC Cloud Survey 2020 reveals the direction for Nordic cloud transformation: Even though one-third...

Rackspace releases FAIR™ MCP Enterprise Accelerator on AWS Marketplace

Rackspace unveils FAIR MCP Enterprise Accelerator, streamlining AI deployment through AWS...

Telecoms industry steps up to lead global digital transformation charge

New research following Mobile World Congress shows uptick in application services implementation to...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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