Customer call volumes fall by more than 90% in worst-hit industries, but estate agents experience surge in June.
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Predicted rise in spending on technology as decision makers focus on digital collaboration tools.
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Despite unanticipated challenges, retail workers find new sense of pride as ‘key workers’.
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Gardening product manufacturer shifts toward product IT operating model to increase agility.
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Twilio has published the results of a global survey measuring the impact and outlook of the COVID-19 pandemic on businesses’ digital engagement strategies.
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While 95% of business leaders are comfortable with employees working remote, 69% said they were not completely prepared to support extensive remote work at the start of the COVID-19 outbreak.
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