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Customer experience (CX) technology sets a new baseline but still struggles to satisfy many

38% of consumers globally say that CX systems improved during the pandemic – but 52% experience CX failures due to limited technology.

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NEWS

Skillsoft provides skills for tomorrow

Skillsoft is launching a series of innovative, new platform features, content, and courses to enable organisations to build a future-fit workforce and give learners the tools they need to achieve their full potential. Skillsoft is offering all interested learners 30 days of free access to Percipio, the Company’s next-generation learning platform, so they can experience firsthand Skillsoft’s comprehensive suite of premium, proprietary, and vendor-authorised content, extensive course library,...

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NEWS

Mphasis Acquires Blink UX

Synergies in evidence-driven design with design thinking, DesignOps, agile user research, multimodal experiences, and conversational user interfaces.

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NEWS

Employers worry about remote work productivity, but majority fail to invest in solutions

New research released by Ricoh Europe reveals that employers are failing to invest in technology to maintain productivity across their remote workforce, despite concerns about their output.

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NEWS

More hybrid working to bring 3.8 million Brits into employment

Major new study by Virgin Media O2 Business and the Centre for Economics and Business Research (Cebr) shows an increase in hybrid working could bring 3.8 million people previously unable to work back into the workforce and could boost GDP by £48bn annually as part-time workers increase their working hours.

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NEWS

Southern Housing Group simplifies work with Citrix

Association uses cloud-delivered digital workspace solutions to remove frustration and complexity technology can create, empowering employees to focus on and do what they do best.

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Frore Systems unveils AirJet Mini G2

Frore Systems highlights the AirJet Mini G2 as a solid-state cooling solution aimed at managing...

IBM and The All England Lawn Tennis Club launch GenAI feature

‘Catch Me Up’ feature - built and trained using IBM’s Granite LLM, through the watsonx...

Vattenfall Solar Team laps competition with Citrix

Team leverages digital workspace technology to ensure solar-powered car and drivers perform at the...

Pega study reveals poor service can bring customers to the brink of tears

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service...

SAP supports ESG goals

Majority of organisations say ESG factors will influence their future technology buying decisions.

Carbon calculator helps with sustainability objectives

AI-informed dashboard is designed to give clients access to standards-based greenhouse gas...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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