Allowances made for shortcomings in customer service during COVID-19 times are wearing thin.
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Google Cloud is working with Reckitt Benckiser (RB) to drive stronger customer engagement as the consumer health, hygiene and nutrition company embarks on wide-scale digital transformation.
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Tata Consultancy Services has published the findings of its global survey titled, “Digital Readiness and COVID-19: Assessing the Impact,” revealing that 90% of organizations are maintaining or increasing their digital transformation budgets amid the pandemic.
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Europe is the world’s enterprise data superpower according to new research from Digital Realty.
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New technology powered by flexible work models will cause companies to rethink workforce strategies; AI-augmented employees will be more engaged, more productive, and more innovative.
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New research conducted by Vanson Bourne on behalf of emerging technology consultancy, Emergence Partners, has found that 46% of UK businesses have been driven to increase their investment in automation as a result of the recent lockdown.
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