Digitalisation World

Financial services businesses struggling to differentiate on customer experience

Published in Digital Business

84 per cent of financial services organisations believing that the financial services IT department should be more focused on customer experience.

Published in Datacentre + Network Security Digital Business

Despite a majority of organisations significantly increasing their near-term digital defence investments, there is a growing security management gap.

Published in Digital Business

Digital channels are for the public but not for staff.

Published in Digital Business

Capgemini it has signed a multi-year IT strategic provider agreement with McDonald’s Corporation. With support from Publicis.Sapient, another global leader in consulting services, Capgemini will be McDonald’s global IT strategic provider for restaurant and digital capabilities.

Published in Datacentre + Network Security Digital Business

BMC’s Remedyforce helps organisations of any size compete on a level playing field as they digitally transform their businesses and customer experiences.

NEWS

Executive involvement and holistic approach key to GDPR compliance

Published in Compliance/Governance/Risk Management Digital Business

One in five (21%) senior executives have little or no idea about GDPR and its impact on their business, despite the legislation coming into effect in under a year, reveals a new survey from Alfresco and the Association for Information and Image Management (AIIM).

Approving customer applications in seconds

Successful solution developed for subscription service extending to all digital sales; Care by Volvo wins 2021 FICO® Decisions Award for Cloud Deployment.

Communication breakdown?

Majority of consumers are dissatisfied with communication experience, despite most businesses reporting they communicate effectively.

Half of enterprises cannot trust their CRM data for a single source of truth on customers

Forrester research shows firms are lacking basic data management capabilities and CRM data is of limited use.

Banking industry accelerates digitalisation by five years

There’s no looking back for traditional banks, with 84 per cent believing they will not revert to type once the pandemic subsides.

Fashioning the future of work

Marc O’Polo designs digital workspace to enable secure work from anywhere.

Smart and connected progress report

In 2016, people have witnessed the digital and physical worlds continuing to merge as everyday objects, commercial and industrial equipment, and entire cities become smart and connected to the cloud. Analysts expect that by 2020 more than 50 billion devices – wearables, store inventory sensors, autonomous vehicles, medical equipment, city infrastructure and more – will be connected to the internet and each other.

Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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Digital Business