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CRMs: the power play and revenue source for reseller CX revenue in 2024 – but the battle is already on to gain market share

By Iain Sinnott, Head of International Carrier Sales, Enreach for Service Providers.

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How Platform Engineering and DevOps Lead to Better Developer Experiences

By Hope Lynch, Senior Director, Platform, CloudBees.

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Integrating robots into the smart warehouse of the future

By Richard Gilliard, CEO, Renovotec.

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Tech transformations for 2024

What a year 2023 has been: We celebrated the King’s coronation, researchers discovered a 13.2 billion year old black hole and Virgin Galactic made its first space tourism flight. And (while technically launched at the end of 2022), ChatGPT unleashed a wave of new innovations, making artificial intelligence (AI) the biggest tech story of the year. All the while, these key milestones have taken place against a backdrop of geopolitical unrest and economic uncertainty, which shows no sign of...

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How data visualisation technology will deliver insight and data quality in 2024

By Barley Laing, the UK Managing Director at Melissa.

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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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