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The better the customer experience, the more pressure on the point-of-sale

Considerable effort is invested in optimising the customer experience, but adding more technology-driven features puts more pressure on achieving a seamless purchase transaction without hiccups, writes Cisco ThousandEyes’ Mike Hicks.

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How channel providers must transform in the era of rapid technological advancements

By Jonathan Wright, Director of Products and Operations at GCX.

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Everything will be connected

Even though 5G networks are expected to grow and develop for years to come, technology strategists are already offering up visions that look far beyond 5G. If their 6G scenarios become reality, we can expect a wonderland of communications in the 2030s. Alexander Pabst, Vice President Market Segment Wireless Communications at Rohde & Schwarz.

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Could Natural Language Understanding transform trust in utility CX?

By Agam Kohli, Director, CX Solutions Engineering at Odigo.

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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