Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT capabilities of government departments. Recently, Vince Cable, business secretary, and Ed Davey at the energy department, revealed to the prime minister that government departments are at a virtual...

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Kwintet invests in a unified communications future with Interoute

The global manufacturer expects to greatly reduce costs by rolling out Interoute Cloud Hosted Microsoft Lync to mobile users across its global offices.

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Calyx extends management services portfolio

Calyx has significantly extended its Managed Services portfolio, offering more proactive customer support and allowing businesses to benefit from reduced risks of downtime and enhanced productivity.

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Appirio continues European growth

Appirio, a global cloud consultancy, has announced a number of high profile customer wins, a deepening executive bench and an expansion into Germany as the company increases its investment in Europe. Appirio, which is working with brands such as AstraZeneca, eBay, PayPal, Coca-Cola, Kaplan, Stryker and Xchanging to deliver strategic cloud transformation projects, recently expanded its footprint in the region by opening a development centre in Dublin, Ireland and an office in Munich, Germany....

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New report gives buyers and sellers insight into the savings that can be made by shopping around...
Five-year extension will support Allscripts’ cloud-based Sunrise electronic health record and...
For the past 18 months, companies have been heavily investing in the unified communications and...
Wins new deals with The Bunker’s virtual hosting infrastructure.
New Q3 data from Synergy Research Group shows that spend on cloud infrastructure services jumped...
HCL Technologies has issued findings on digital technology investment and deployment by enterprises...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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