AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. Gerry de Graaf, Managing Director of award-winning AI voice analytics provider Xdroid, discusses how this advanced tech can help contact centres deliver a consistently high level of customer experience (CX) and ease internal contact centre pain points in a post-COVID world.
Read MoreGurpreet Purewal, Associate Vice President, Business Development, iResearch Services, explores how organisations can overcome the challenges presented by AI in 2021.
Read MoreBy Alex Black, chief technology officer, Enghouse Interactive.
Read MoreEnterprise AI is the ability to embed AI methodology — which combines the human capacities for learning, perception, and interaction all at a level of complexity that ultimately supersedes our own abilities — into the very core of an organisation’s data strategy. By Alexis Fournier, Director of AI Strategy, Dataiku.
Read MoreBy Ash Finnegan, digital transformation officer, Conga.
Read MoreBy Neil Murphy, Global VP at ABBYY.
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