Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.
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Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.
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New global research shows strong investment intent, yet weaknesses in day‑to‑day security and growing AI and third‑party risk are leaving many businesses exposed.
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Nasuni has published the findings from its annual industry research report, The State of Enterprise File Data Annual Report 2026.
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New solution brings visibility, governance, and real-time protection to the rapidly expanding universe of non-human identities.
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Cequence Security has introduced Agent Personas to provide more granular control over AI agent access and actions within enterprise environments.
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