NEWS

IPsoft elevates Amelia

IPsoft unveils new avatar for Amelia®, its market-leading Digital Employee™, to deliver the most human-like user experiences in the industry, building on Amelia´s advanced AI and natural language capabilities.

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NEWS

Appian acquires RPA technology

Appian to unify low-code and RPA in one comprehensive automation platform.

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NEWS

Businesses fear becoming ‘irrelevant’ through failing to embrace automation

Seven out of 10 business leaders see the creation of a ‘hybrid’ workforce as their biggest challenge.

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NEWS

Lack of skills and complexity of bot management the biggest barriers to scaling up automation and AI programmes

New research finds majority of organizations prioritizing automation skills and cloud-based delivery in order to ramp up Intelligent Automation.

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NEWS

RPA key to improving customer service excellence

Robotic Process Automation exceeded respondents' expectations in improved data quality, compliance and productivity.

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NEWS

Are robots finally getting a good reputation?

Advanced report reveals workers’ growing appetite for disruptive technology.

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Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...
CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.
New research reveals 75 percent of customers still favour live agent support for customer service...
Almost two thirds (65%) of contact centre employees believe that the introduction of automation and...
Partnership makes UiPath the only RPA vendor capable of managing end-to-end processes with robots...
West Dunbartonshire Council has selected independent service provider VKY Intelligent Automation as...
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