NEWS

Chatbots need to raise their game?

CM.com, a global Conversational Commerce platform, has released the details of new industry research examining the impact of chatbots on customer service and employee experience.

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NEWS

April King Legal to offer clients AI legal advice with Amelia

Nottingham, UK-based law firm hires Amelia as a digital legal assistant to improve client experience of legal services.

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NEWS

Majority of organisations plan automation investment

New survey reveals that 48% accelerated automation projects as a result of the pandemic, with cost savings, customer satisfaction, and employee productivity as primary drivers.

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NEWS

ABBYY launches no-code platform Vantage 2 and AI Marketplace

Vantage 2 delivers ready-to-use AI skills for intelligent automation. The ABBYY Marketplace allows users to try cognitive skills accelerating their automation initiatives.

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With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...
New Capgemini report reveals that upskilling programs help fulfil automation’s productivity...
New research reveals 75 percent of customers still favour live agent support for customer service...
Partnership will accelerate the adoption and deployment of AI-driven RPA throughout the world.
Blue Prism has closed its acquisition of Thoughtonomy. With the acquisition complete, Thoughtonomy,...
1 in 5 people say RPA requires a physical robot and 50% think it will take their jobs.
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