NEWS
Why big data and AI are a match made in heaven

By Emilio Valdes, SVP EMEA & LATAM, Informatica,

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NEWS
Five Practical Ways Contact Centres Can Use AI to Create Value in 2021

By Martin Taylor, Co-Founder and Deputy CEO at Content Guru.

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NEWS
Delivering intelligent automation to retail

There’s no doubt that every industry sector is under tremendous pressure to improve processes, speed to market and productivity and this is especially the case the in the retail sector. By Andrew Pellegrino, Director of Intelligent Automation at DataRobot.

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NEWS
Role of conversation intelligence for brands post COVID-19

Thought Leadership Article by Talkwalker CEO, Robert Glaesener.

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NEWS
Best practices for building an AI serving engine

One of the most critical steps in any operational machine learning (ML) pipeline is artificial...

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NEWS
Overcoming AI challenges in 2021

Gurpreet Purewal, Associate Vice President, Business Development, iResearch Services, explores how...

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NEWS
How and when to adopt AI – a digital maturity model

Now more than ever, digital transformation (DX) has become a strategic priority for every...

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NEWS
To embrace automation, businesses must build trust in technology

Automation is disrupting the very nature of how humans work. AI, cloud computing, bots, robots,...

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NEWS
Adaptive computing platforms deliver efficient AI acceleration

AI has begun to change many facets of our lives, creating tremendous societal advancements. From...

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NEWS
To realise transformation requires a cultural change

For many people, Jimi Hendrix is considered the best guitarist in the world. His ambidexterity...

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NEWS
Enterprise multi-cloud: what needs to change in 2021

In this new wave of cloud adoption, we are witnessing a rapid increase in multi-cloud models as a...

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NEWS
AI-powered voice analytics are now ready to power the digital-first contact centre in 2021

AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the...

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Videos

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...
Data Centre World Frankfurt 2026
Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a platform built for security, speed, and scale. He discusses...
In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...

News

Emerson and SiMa.ai have collaborated to develop AI-enabled industrial PCs designed to support real-time data analysis and industrial operations in demanding environments.
Acumen Cyber and AttackIQ announce a strategic partnership focused on continuous threat exposure management and organisational cyber defence.
Paessler appoints Mav Turner as Chief Product Officer to strengthen its focus on IT and OT monitoring development.
Robertet Group is advancing its global operations through GTT’s Secure Connect SASE, with the aim of improving cloud access and supporting AI-driven innovation across multiple continents.