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Is your automated technology a threat to customer relationships?

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication...

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Videos

Observability investments increase

Joshua Clay, Senior Director Solutions Engineering at Dynatrace, discusses the findings of the company’s ‘The State of Observability Report 2025’, which reveals that while AI adoption is accelerating,...

Aprovis at DCW Asia - Part 3

DCW Asia 2025 - Part 3 of 3

Aprovis at DCW Asia - Part 2

DCW Asia 2025 - Part 2 of 3

AI-Enhanced Security and Incident Response for MSPs

In this interview, Dave Baggett, SVP/GM Security Suite at Kaseya, discusses how MSPs can tackle rising complexity, manage vendor sprawl, and stay ahead of high-impact incidents. We explore Kaseya’s unified...

News

AI adoption challenges: navigating the trust paradox

Informatica's new study reveals the trust paradox of AI: rapid adoption yet high risks due to lack of data literacy and governance. Solutions involve investment and upskilling.

Vertiv launches AI-powered predictive maintenance for data centres

Vertiv’s Next Predict service uses AI to monitor data centre equipment and provide predictive insights to support maintenance and operational continuity.

Why leadership diversity matters in the development of agentic AI

Cloudera issues a crucial warning on gender diversity in AI leadership to prevent systemic bias in autonomous systems.

UK IT teams tackle alert fatigue amid growing challenges

UK IT teams face growing alert fatigue, impacting operational resilience as teams aim to mitigate outages and missed alerts.

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