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NEWS
Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying that UK consumers are expected to spend £2.5bn online, Santa Claus is looking closely at the trends and planning ahead to ensure that he can meet customer demand during the December festive season....

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NEWS
Four key considerations for enterprises starting their journey into machine learning

Machine learning is having a profound impact on many organisations. It is enabling functionality ranging from personal shopping recommendations to automated customer support through to financial fraud detection and compliance. Ninety per cent of CIOs using machine learning expect it to help them...

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NEWS
Overwhelmed by IoT?

Understanding its Limitless Possibilities and Implementing Technology to Support Legacy Systems. By Nick Offin, Head of Sales, Marketing and Operations, Toshiba Northern Europe.

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NEWS
The future of retail: personalised AI-driven customer ‘extra-periences’

The future of retail lies in customer-centric applications of smart technology, artificial intelligence (AI) and new, emerging technologies such as virtual and mixed reality, biometrics and omnichannel ecommerce experiences. By Anil Gandharve, VP and head of Retail, CPG and Manufacturing,...

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NEWS
From proof of concept to ROI: how business of all sizes can turn the promise of IoT into operational success

Research indicates IoT deployments are set to skyrocket over the next four years, growing 140% to...

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NEWS
Robotic Process Automation: The most common pitfalls of which to be aware

Imagine this. You come up with an exciting, new and innovative idea for your business and you’re...

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NEWS
Finding success in an automated world

The age of automation is upon us, with Artificial Intelligence (AI) transforming our personal and...

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NEWS
How to Ensure Your Chatbot Will Make and Not Break Your CX

With voice technology becoming more and more mainstream, an increasing number of businesses are...

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NEWS
AI - what's it all about?

By Matt Watts, Director of Technology and Strategy, NetApp.

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NEWS
Building security into legacy infrastructure

B y James Sinton, Head of Technology Services, IMS Evolve.

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Maintenance has to transform itself if manufacturers are to meet their Industry 4.0 goals

By Kevin Bull, Product Strategy Director, Columbus UK.

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IoT security – A barrier to deployment?

By Nick Sacke, Head of Product and IoT, Comms365.

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Videos

DCS talks to Accelsius at the DCA's 2025 10x10 Event

In this video, DCS talks to Accelsius at the DCA's 2025 10x10 Event

Realising the promise of PICs

Chris Maloney, Managing Director of US Operations & Director of Business Development at VPIphotonics, discusses how photonic integrated circuits (PICs) have become an enabling technology in the rapid expansion...

ALE continues to innovate with ALIE chatbot and Private 5G solution launches

Chris Derham, Business Development Director – Networks, Alcatel-Lucent Enterprise, discusses the company’s innovative generative AI chatbot, ALIE, which is available on a global scale for use by channel...

YVAM chiller meets Europe’s growing data centre demand

Todd Grabowski, President of Data Centre Solutions at Johnson Controls, explains how the company has expanded the availability of its leading YORK range of YVAM air-cooled magnetic bearing chillers to Europe...

News

Harnessing technology for workforce management

New Civica report uncovers workforce challenges and strategies for a future-ready workforce.

Falling expectation among business leaders that AI will replace people

55% of businesses admit wrong decisions in making employees redundant when bringing AI into the workforce.

Teradata and ServiceNow partner

New integration with ServiceNow® Workflow Data Fabric connects, understands, and activates customer data from Teradata on the ServiceNow AI Platform.

Axis unveils in-depth study on the future of AI in security

New report highlights top trends and expert insights around AI’s transformation of the video surveillance industry as ethics and responsible development become a central focus.

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