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The age of automation is upon us, with Artificial Intelligence (AI) transforming our personal and professional lives. At home, asking Alexa to order goods and give us the weather forecast is quickly becoming the norm, and at work, some of us now find ourselves collaborating with robot colleagues,...
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With voice technology becoming more and more mainstream, an increasing number of businesses are turning to chatbots to streamline their customer services and decrease costs. While chatbots as customer service agents are gaining ground, businesses still need to overcome a series of challenges when...
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B y James Sinton, Head of Technology Services, IMS Evolve.
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By Kevin Bull, Product Strategy Director, Columbus UK.
Read MoreFor communications service providers (CSP) facing significant churn in traditional lines of...
Read MoreBy Richard Smith, Regional Manager at SOTI.
Read MoreBy Neil Bosworth, UK manager, Gemalto M2M.
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