NEWS
Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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NEWS
For enterprises the path to artificial intelligence is through robotic process automation

In the age of the fourth industrial revolution, business transformation has become synonymous with robotic process automation (RPA). RPA’s ability to rapidly drive the automation of business processes without disrupting existing enterprise applications has made it essential to any organisation...

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NEWS
Robots are giving us our jobs back

We’re on-the-go 24/7, but somehow the to-do list never seems to get smaller or easier. Everyone is juggling multiple tasks at any given time, and working hard to meet increasing pressures has become the norm way of living. But people are struggling to keep up, with 526,000 workers suffering from...

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NEWS
What will the New Year hold for the world of AI and ML?

2018 was huge for technology, but now that we’ve rung in the new year, it’s time to turn our...

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NEWS
The modern workplace: where bots must be tamed

From robots in manufacturing facilities to software-based bots and personal assistants like Siri...

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NEWS
How can automation save the partner programme?

The challenge for vendors is keeping channel programmes simple while embracing complex new...

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NEWS
How procurement can join the RPA and IoT movement

Organisational departments, from sales and customer service to HR, are reducing their reliance on...

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NEWS
Creating a Chain of Custody

The cloud has fostered incredible levels of innovation and new services that can be rapidly,...

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NEWS
No more spreadsheets: key considerations for SMBs adopting an end-to-end business management solution

For many small and medium-sized businesses, tracking financial and operational data is often done...

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NEWS
Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying...

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NEWS
Four key considerations for enterprises starting their journey into machine learning

Machine learning is having a profound impact on many organisations. It is enabling functionality...

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Videos

DCW Asia 2025 - Part 3 of 3
Steven Heinsius, Vice President of Product Management & Marketing EMEA, explains what sets the new Cisco 360 program apart for MSPs. He highlights how it enables outcome-driven managed services and shares...
Dan Evans, Associate Director at Lichfields, discusses the results of the company’s recent data centre study, which finds that, for developers, Scotland offers something few regions or countries can match -...
Martin Jakobsen, Founder and Director of Cybanetix, explains how his team takes a “paranoid” security approach, using AI, automation, and analyst training to proactively detect threats. He discusses why...

News

Nozomi Networks begins a new phase of growth following the acquisition, continuing its independent and vendor-neutral operations.
Pax8 has been named a Strategic Partner in the UK Government’s AI Skills Boost programme, which aims to provide AI training to ten million workers by 2030.
LINX achieves new global traffic record across multiple regions, driven by live sports streaming.
Infosecurity Europe introduces a new programme to support cybersecurity startups, aiming to foster innovation and growth across the UK's cyber ecosystem.