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Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Equinix hires new head of EMEA Channel Partner Program

Former Palo Alto Networks channel chief, Oren Yehudai, to lead Equinix EMEA program as digital disruption continues to evolve enterprise needs.

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Where next for the agritech revolution?

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS
REN inaugurates Riba De Ave data centre

REN – Redes Energ?ticas Nacionais - has inaugurated the Riba de Ave data centre, an infrastructure which allows to significantly strengthen the security of the Security Telecommunications Network (RTS – Rede de Telecomunica??es de Seguran?a) and of the remaining critical information...

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NEWS
Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and...

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution...

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Ciena unveils new capabilities to help network operators prepare for 5G

Introduces open and adaptive wireline network architecture to enable scale and automation.

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With just a few clicks to the Edge Data Centre

Rittal launches Edge Data Centre Configurator.

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Quick quantum

Toshiba Europe GmbH has developed what it says is the world's fastest quantum key distribution...

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Storage with charm

Storage Made Easy (SME) has announced the availability of the Storage Made Easy™ Enterprise...

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Juniper Networks’ expanded portfolio makes enterprises multicloud-ready

Expanded portfolio in the data centre, campus, branch and cloud simplifies the journey to a secure...

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NEWS
Edmond de Rothschild banks on LzLabs for modern mainframe alternative

Moving core banking system and data to Linux-based x86 fosters greater innovation, integration and...

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Videos

Aprovis at DCW Asia - Part 3

DCW Asia 2025 - Part 3 of 3

Why Proactive Cybersecurity Is Non-Negotiable for MSPs

In this conversation, ESET UK Country Manager, Matt Knell, discusses why MSPs must move beyond basic endpoint protection and adopt a layered, proactive security approach. He shares practical insights on MDR...

Scotland emerging as key growth market for data centre developers

Dan Evans, Associate Director at Lichfields, discusses the results of the company’s recent data centre study, which finds that, for developers, Scotland offers something few regions or countries can match -...

“Paranoid” Security, AI Risks, and the Future of MSSPs

Martin Jakobsen, Founder and Director of Cybanetix, explains how his team takes a “paranoid” security approach, using AI, automation, and analyst training to proactively detect threats. He discusses why...

Expert Opinions

Turning compliance into opportunity

By Linda Kerr, director of marketing, managed services at WatchGuard Technologies.

Memory is the missing piece for smarter AI agents

By Manvinder Singh, VP of Product Management for AI at Redis.

AI Ambition meets Sustainability: The new reality of the data centre sector

By Terry Storrar, managing director, Leaseweb UK.

A Brave New World

The Opportunities & Engineering Challenges Of Quantum Computing Within A Data Centre Environment – Taking learnings from other industries By Matthew Martin, Managing Director, Quantum Design Oxford.

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