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Consumers becoming increasingly comfortable with human-mimicking robots in customer service

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance...

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NEWS
State of Utah projected to save millions of dollars

Orchestrated security approach delivers improved asset intelligence through device visibility and real-time reporting for rapid time to value.

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NEWS
Storage Made Easy enhances multi-cloud DRM capabilities

New key features focus on increased security and usability in order to enhance data content management functions in a multi-cloud ecosystem.

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NEWS
AI to assist employees' productivity by 2021

Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organisations. Gartner, Inc. predicts that, by 2021, 70 per cent of organisations will assist their...

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NEWS
NTT DATA Corporation chooses Exabeam’s SIEM solution

Global technology and service provider headquartered in Japan secures worldwide operations using...

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NEWS
ngena extends global network of alliance partners to Telia

Telia Company will offer global data connectivity services based on ngena’s Software-Defined Wide...

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NEWS
nCipher Security delivers trust, integrity and control

Newly formed organization preserves competition and ensures continued innovation in general purpose...

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NEWS
Two in five global organizations waste more than $100,000 a year storing useless IT hardware

More than half of these hardware hoarders have been cited 1 or 2 times in the last 24 months for...

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NEWS
Pulse Secure launches Access Now Partner Program

Pulse Secure has launched its Access Now Partner Program. Designed to offer partners the means to...

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NEWS
Telekom Slovenije selects Bulb Technologies to automate customer care

CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.

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NEWS
IT security professionals suffer from an image problem

New Research from Thycotic reveals IT security professionals feel they’re seen as the ‘doom...

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NEWS
Central Nervous System for IT promises new era for AIOps

The Central Nervous System for IT gives enterprises the deepest visibility into complex multi-cloud...

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Videos

Making the most of Middle East’s digital infrastructure

James Netherwood, Head of Research Middle East, Capacity and Datacloud, discusses the upcoming Capacity Middle East event and the launch of Datacloud Middle East. The events unite over 3,500 executives from...

Making the most of the Middle East’s digital infrastructure

James Netherwood, Head of Research Middle East, Capacity and Datacloud, discusses the upcoming Capacity Middle East event and the launch of Datacloud Middle East. The events unite over 3,500 executives from...

Observability investments increase

Joshua Clay, Senior Director Solutions Engineering at Dynatrace, discusses the findings of the company’s ‘The State of Observability Report 2025’, which reveals that while AI adoption is accelerating,...

MSP Growth, SaaS Protection & Hyperscaler Independence

Alex Walsh, Regional VP of Channel Sales, EMEA North at Keepit, discusses the company’s channel-first strategy, broad SaaS data protection, and how MSPs can differentiate amid consolidation and cyber risks,...

Expert Opinions

Expanding network reach beyond borders with remote peering

By Mark Daley, Director of Digital Strategy and Business Development, Epsilon Telecommunications.

Why channel partners can’t afford to ignore first-party data

By Rishi Kapoor, Head of WW Partner Sales Engineering & Solutions: Technology & Innovation Partners at Alteryx

Southco’s blind mate floating mechanism empowers efficient cooling in data centres

By Joe Peng, Design Engineering Manager

WAN acceleration: when to romance your data

By Graham Jarvis, Freelance Lead Journalist - Business and Technology, Trudy Darwin Communications

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