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Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

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Digital Workplace uses Blockchain

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

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Analytics for everyone

MicroStrategy has introduced MicroStrategy 10.9, the newest feature release to the company’s MicroStrategy 10™ platform.

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Tech Data to set out its Cloud Practice strategy

Distributor will articulate how the meaning of value is changing and what it means for the channel at annual gathering of partners in Europe.

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Almost half of UK organisations don’t feel they have the internal skills to deal with cyber threats

New research from business continuity and disaster recovery provider, Databarracks, has reported...

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SolarWinds delivers visibility for managing Cisco ASA firewalls

SolarWinds Network Insight for Cisco ASA is now available as part of the latest versions of...

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oneclick launches Cloud Resource Manager

oneclick AG has launched a new system integration tool, Cloud Resource Manager. It is now...

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Veritas launches research and development function in Ireland

Irish Taoiseach Leo Varadkar officially opens Veritas multi-cloud innovation centre in Dublin.

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DC industry should take inspiration from the Nordics' approach to ICT innovation

The Green Grid to discuss ICT’s responsibility in achieving a sustainable future at Nordic...

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Compuware introduces Cloud access to mainframe development

Compuware is addressing the critical need to leverage modern Agile and DevOps best practices for...

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New Atos paper outlines major advances in cyber security

Atos, a global leader in digital transformation, believes waiting for digital threats to...

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Timico to extend network capabilities and provide 'outstanding' cloud technology

Investment in ServiceNow and Robotic Process Automation.

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Videos

Securing critical water resources in the digital age

Prakash Govindan, Gradiant’s co-founder and COO, discusses the challenges facing both the data centre and semiconductor industries when it comes to water usage. The company is currently working with two data...

Collaboration, the thinking factory and digital transformation

Francisco Almada Lobo, Chief Executive Officer and Co-founder and Jeff Winter, Vice President, Business Strategy, both at Critical Manufacturing, provide some great insights as to the themes covered at the...

Overcoming complexity - the global payments platform opportunity

Gina Archbold, Channel Business Manager at BlueSnap, provides an update on the company’s Partner Program - explaining how the BlueSnap global payment orchestration platform provides an integrated, single...

Storage as a green IT enabler

Eric Herzog, Chief Marketing Officer at Infinidat, explains how storage can improve an enterprise’s environmental footprint.

Expert Opinions

Guiding businesses through the AI maze

By Frank Jones, CEO, IMS Evolve.

Evolve marks 20 years of growth and innovation

Managed Network Solutions and IT services provider Evolve is celebrating its 20th anniversary. Since it was founded in 2005, Evolve has grown from a startup to a leading specialist, serving household name...

ServiceNow teams up with Ferrari Hypercar to boost real-time race operations

As Official Partner of the Ferrari Hypercar team, ServiceNow’s AI Platform powers Ferrari’s global operations, supporting real-time race operations and connecting employees, dealers, suppliers, and...

Shadow AI: Why businesses need better oversight of unsanctioned AI use

By Justin Sharrocks, Managing Director EU/UK.

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