Kaseya introduces new offerings, receives special recognitions

Kaseya continues its momentum after the announcement of several new capabilities at its sold-out DattoCon hosted in Miami. Kaseya rolled out Kaseya Help Desk Services, which allows the outsourcing of daily IT tickets to improve customers’ profits and reduce their technician churn.

  • 7 months ago Posted in

Additionally, the company is announcing Powered Services Pro 2.0, which features a comprehensive Marketing Blueprint and automation platform for faster marketing campaign execution. Also, Vonahi Security’s flagship product, vPenTest, was awarded nine G2 Fall 2023 Badges in the Penetration Testing and System Security Categories.

“Everything we do as a company is driven by our customers’ needs and our mission to help them become more profitable,” said Kaseya CEO Fred Voccola. “We’re saving them time by automating marketing campaigns through our new Marketing Blueprint and absorbing their IT tickets through the Kaseya Service Desk™. We also continue to build out our IT Complete suites with best-in-breed technologies like Vonahi, which was recognized for its award-winning vPenTest.”

Kaseya Help Desk Services™ – Have Tickets? We’ll Help

It’s no fun being buried under IT tickets! With Kaseya Help Desk Services, the consistent delivery of daily IT tickets can be outsourced. Kaseya will manage the daily tickets that techs hate so MSPs can focus on reducing technician churn and more importantly, improve profits! This service allows MSPs to scale faster without adding headcount.

MSPs can eliminate on-call shifts with Kaseya’s 24x7 ticket management via managing and triaging your tickets via phone and email. The best-in-class white labeled services are delivered by our 100-percent-in-region staff located at various Kaseya locations, including Orlando, Florida and Dundalk, Ireland. The unlimited ticket management is fully documented in Kaseya’s customers’ PSA/Service Desk.

Powered Services Pro 2.0 Marketing Blueprint – We’ve Got You!

Powered Services Pro 2.0’s Marketing Blueprint offers a developed framework, roadmap and certification program, along with an automation platform to launch marketing campaigns swiftly and help MSPs acquire more customers. Competition is stiff, and it’s only going to get tougher. On average, MSPs spend up to 10 hours monthly on marketing efforts and are not seeing results. The reasons vary, from not aligning with their audiences to relying on word-of-mouth referrals that are no longer delivering. Many MSPs believe that marketing is expensive, and simply don’t have the time, or the desire, to do it.

This new offering from Powered Services breaks marketing down into three levels of learning – Master, Expert and Professional – and takes learners through the marketing basics, including SWOT analysis and competitor analysis, SEO, social media, data analytics and much more. Upon completion, participants are awarded a Certified Marketing Badge – the only one of its kind for MSPs.

Additionally, via the Automated Marketing Platform (AMP), MSPs can push a button and automatically launch a personalized email campaign, download checklists, customized e-books and infographics, create a landing page or generate social media posts. One of the big advantages of this program over others is it provides content and tools to turn MSPs into thought leaders in their community, so they become the go-to resource for their customers. MSPs can easily track their progress on a dashboard, and it will be integrated into AutoTask. The value of these services totals over $5,000, but MSPs in the program only pay $399 as part of their existing subscription.

Vonahi Security’s vPenTest Wins 9 Badges

Vonahi Security, a Kaseya company and pioneer in automating networking penetration testing, proudly took home 9 badges in the Penetration Testing and System Security categories of the G2 Fall 2023 report for its flagship product, vPenTest. The badges were awarded based on user insights of the vPenTest platform, considering factors such as ease of use, quality of support, ease of setup and overall user satisfaction.

vPenTest was recognized across multiple categories, including Best Relationship and High Performer (Americas, EMEA, Europe, Small Business, Mid-Market) for Penetration Testing and best Support and High Performer for System Security. To view results, click here.

In addition to vPenTest’s awards, a variety of other IT Complete products were awarded badges. This included products within our Audit & Compliance, Endpoint Management, IT Operations, Networking, Security, and Unified Backup suites. 

Research reveals vital human skills gap in maximising potential of AI and Cloud as 97% of companies...
Organisations search for quick wins as burden placed on teams deepens the skills gap, but are...
Copilot for M365 found to increase structured creativity, idea sharing and problem solving, but may...
Consumers and small businesses held back from creating AI systems by cost, complexity and skills.
A recent study of senior key decision makers in the UK & Ireland has revealed that a strong...
New report from NTT DATA highlights importance of robust infrastructure lifecycle management to...
Soldo’s Spring Spend Index reveals spend on AI is up 449% compared to a year ago – with 63% of...
Despite workers emphasising the critical role of tech, the overwhelming majority of employees...