Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

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Digital Workplace uses Blockchain

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

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Analytics for everyone

MicroStrategy has introduced MicroStrategy 10.9, the newest feature release to the company’s MicroStrategy 10™ platform.

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Tech Data to set out its Cloud Practice strategy

Distributor will articulate how the meaning of value is changing and what it means for the channel at annual gathering of partners in Europe.

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Almost half of UK organisations don’t feel they have the internal skills to deal with cyber threats

New research from business continuity and disaster recovery provider, Databarracks, has reported...

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SolarWinds delivers visibility for managing Cisco ASA firewalls

SolarWinds Network Insight for Cisco ASA is now available as part of the latest versions of...

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oneclick launches Cloud Resource Manager

oneclick AG has launched a new system integration tool, Cloud Resource Manager. It is now...

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Veritas launches research and development function in Ireland

Irish Taoiseach Leo Varadkar officially opens Veritas multi-cloud innovation centre in Dublin.

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DC industry should take inspiration from the Nordics' approach to ICT innovation

The Green Grid to discuss ICT’s responsibility in achieving a sustainable future at Nordic...

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Compuware introduces Cloud access to mainframe development

Compuware is addressing the critical need to leverage modern Agile and DevOps best practices for...

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New Atos paper outlines major advances in cyber security

Atos, a global leader in digital transformation, believes waiting for digital threats to...

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Videos

We spoke with Kevin Blumberg from Trane during Data Centre World Frankfurt 2025 to get his thoughts on the company’s role at the event and its contributions to the data centre industry.
We spoke with Adrian Lam from Hetone at Data Centre World Frankfurt 2025 to hear about the company’s presence at the event and their involvement in the data centre industry. Watch the full interview to...
Chase Doelling, Principal Strategist & Director at JumpCloud, discusses the company’s recent 2025 MSP Performance Report which looks at the challenges and opportunities for MSPs - outlining a strategic...
Jesse Todd, CEO of EncompaaS, explains that as data volumes explode and AI evolves at a rapid pace, ignoring unstructured data is no longer an option. Intelligent information management platforms help...

Expert Opinions

By Irvin Shillingford, Hornetsecurity’s Regional Manager for the UK, Benelux, and Nordic Regions.
By Chris Wysopal, Co-founder and Chief Security Evangelist at Veracode.
In a hyperconnected world, where information flows in real time and digital operations are mission-critical, data centers have become the backbone of the global economy. In these environments, energy is not...