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Consumers becoming increasingly comfortable with human-mimicking robots in customer service

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance...

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NEWS
State of Utah projected to save millions of dollars

Orchestrated security approach delivers improved asset intelligence through device visibility and real-time reporting for rapid time to value.

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NEWS
Storage Made Easy enhances multi-cloud DRM capabilities

New key features focus on increased security and usability in order to enhance data content management functions in a multi-cloud ecosystem.

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AI to assist employees' productivity by 2021

Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organisations. Gartner, Inc. predicts that, by 2021, 70 per cent of organisations will assist their...

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NTT DATA Corporation chooses Exabeam’s SIEM solution

Global technology and service provider headquartered in Japan secures worldwide operations using...

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ngena extends global network of alliance partners to Telia

Telia Company will offer global data connectivity services based on ngena’s Software-Defined Wide...

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nCipher Security delivers trust, integrity and control

Newly formed organization preserves competition and ensures continued innovation in general purpose...

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NEWS
Two in five global organizations waste more than $100,000 a year storing useless IT hardware

More than half of these hardware hoarders have been cited 1 or 2 times in the last 24 months for...

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NEWS
Pulse Secure launches Access Now Partner Program

Pulse Secure has launched its Access Now Partner Program. Designed to offer partners the means to...

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NEWS
Telekom Slovenije selects Bulb Technologies to automate customer care

CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.

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NEWS
IT security professionals suffer from an image problem

New Research from Thycotic reveals IT security professionals feel they’re seen as the ‘doom...

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NEWS
Central Nervous System for IT promises new era for AIOps

The Central Nervous System for IT gives enterprises the deepest visibility into complex multi-cloud...

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Videos

Why collaboration is driving innovation in the future of IT services

Dan Wensley, CEO of the Global Technology Industry Association (GTIA), discusses how MSPs must collaborate as AI adoption accelerates across the industry. He explains why community, peer learning, and open...

Pulsant unveils £10 millionhigh-density investment in Milton Keynes data centre

Rob Coupland, CEO at Pulsant, discusses the company’s £10 million investment in its Milton Keynes data centre to provide high-density, sovereign compute capacity to support AI transformation, with plans to...

It’s HAMR time for Seagate’s Mozaic™ 4+ platform

Jason Feist, Seagate SVP, Go-to-Market, discusses Seagate Technology’s next-generation Mozaic™ 4+ platform, said to be the industry’s only heat-assisted magnetic recording (HAMR)–based storage platform...

Start Campus and EDP enter renewable energy agreement

Omer Wilson, Chief Marketing Officer of the Start Campus, explains why Start Campus and EDP have signed a strategic partnership marking their shared intention to accelerate next-generation, renewable-powered...

Expert Opinions

Contextual data: the secret sauce for reliable AI agents

By Peter Manta, AI Strategy and Practice Director, Informatica by Salesforce.

Your security stack might be your biggest vulnerability

By Michael Vallas, Global Technical Principal, Goldilock Secure.

AI is pushing storage to the limit: helping customers get more from existing infrastructure

By Jimmy Tam, CEO of Peer Software.

Cyber insurance is an MSP growth tool: most of the channel is still treating it as a cost

By Ryan Windt, Head of Growth Marketing at SeedPod Cyber.

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