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Increased pressure on customer contact centres to meet data security and compliance requirements

The pressure on UK contact centres to be secure and compliant has never been greater, and the latest UK Contact Centre Forum (UKCCF) Market Study, which is sponsored by PCI Pal and Ultracomms, shows how seriously organisations are taking their regulatory obligations.

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Fortinet acquires Bradford Networks

Strengthens Fortinet Security Fabric and extends segmentation and security to the edge of the enterprise network including Internet of Things (IoT).

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NEWS
One third of business decision makers would pay hacker’s ransom demands rather than invest in more security

14% of UK respondents regard Brexit as single greatest business risk, but only 4% say the same about poor information security.

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Federal Technology veteran joins Cohesity

Cohesity says that veteran federal technology executive Mark Weber has joined Cohesity as an advisor to its board of directors and federal sales leadership. Weber, who lead public sector sales at NetApp, will help accelerate Cohesity’s growing presence in the federal IT market.

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SUSE contributes advanced management and monitoring capabilities to Ceph

openATTIC concepts and technology providing the basis for a new default management and monitoring...

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Exabeam expands Cloud product line

Exabeam Spectrum program offers deployment flexibility; New Threat Intelligence Cloud to prioritise...

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Red Hat launches Fuse 7

Provides a single, unified platform for collaboration between integration experts, application...

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NEWS
Worldwide application infrastructure and middleware market grew 12 per cent in 2017

A significant shift toward digital business models that harness technology trends such as cloud...

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Making business continuity Easy for SMEs

Offers optimised footprint, advanced product features, and competitive specifications.

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SSI Forum assigns specifications copyright to SNIA

The Server System InfrastructureSM (SSI) Forum has granted to the Storage Networking Industry...

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NEWS
Highstream completes major IT overhaul for ‘Most Innovative Business’ in North Wales

Highstream Solutions unifies complex IT systems from two sites to one for Hawarden manufacturer...

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Volta receives second award

Central London-based data centre takes top spot for second year running at annual DCS Awards...

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Videos

Agentic AI, Data Security and Enterprise Productivity in 2026

Softcat’s Dean Gardner (Technology Director) and Adam Harding (Head of OCTO) unpack the findings of the organisation's latest Business Tech Report. From agentic AI and ransomware resilience to sustainability...

Providing expert insights and guidance for M&A transactions

Ceasar Anquillare, Chairman & CEO, Winchester Capital, Nora L. Neergaard, Managing Director Europe & Co-Founder of WinStar and Dr David Bowen, Managing Director and Co-Founder of WinStar provide some...

Driving innovation in the energy resilience industry

Lenaik Andrieux, General Manager – Power Systems EMEA, India & Australia, Rehlko, explains how the acquisition of The Wilmott Group, a UK-based supplier of critical backup-power solutions, makes Rehlko one...

Making the most of the Middle East’s digital infrastructure

James Netherwood, Head of Research Middle East, Capacity and Datacloud, discusses the upcoming Capacity Middle East event and the launch of Datacloud Middle East. The events unite over 3,500 executives from...

Expert Opinions

Turning compliance into opportunity

By Linda Kerr, director of marketing, managed services at WatchGuard Technologies.

WAN acceleration: when to romance your data

By Graham Jarvis, Freelance Lead Journalist - Business and Technology, Trudy Darwin Communications

Why channel partners can’t afford to ignore first-party data

By Rishi Kapoor, Head of WW Partner Sales Engineering & Solutions: Technology & Innovation Partners at Alteryx

Protecting mission-critical networks from next-generation threats

By Fernando Rionegro, Vice President, Cloud and Network Services, Europe at Nokia.

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