AI Chatbot Lia deployed for Montenegro Airlines by CodeGen

Montenegro Airlines has partnered with CodeGen and released its AI chatbot, Lia to help service their customers and increase bookings.

CodeGen’s Lia (codegen.co.uk/lia-chatbot) delivers human-like conversations online for speedy and informative customer engagement, providing rich content responses 24/7 with full automation. 


Mark Melzack, Senior Sales and Marketing Manager, CodeGen commented: “We’re very excited to be working closely with Montenegro Airlines. Our AI chatbot, Lia has been proven with other clients to increase enquiries by more than 20 per cent and is able to handle more than 80 per cent of conversations without human interaction. Available as a text or voice chatbot, Lia supports advanced context awareness for ‘human-like’ conversations. More and more airlines embrace AI chatbots like Lia to streamline their customer communications and help sell tickets, CodeGen is supporting clients like Montenegro Airlines with cutting edge solutions developed completely in-house by our AI experts.”


Montenegro Airlines is a national airline of Montenegro founded in 1994 operating schedule and charter services. They have developed continuously to meet the challenges of the market and keep abreast of modern technologies. Montenegro Airlines operates flights to over 30 destinations, in 15 countries, successfully establishing an air bridge between Montenegro and Europe. It also has code-share agreements with several companies to widen its flight network. A small but reliable airline, it continues to innovate and expand.


Ivan Blagojević of Montenegro Airlines Commercial Department for Online Sales said: “CodeGen’s Lia chatbot helps service our customers 24/7 and helps them quickly find information they are looking for about our products and any market disruption. It also qualifies new enquiries to our contact centre. With Lia we are continuing to service our loyal customers by giving them cutting edge technologies to ensure their overall comfort and satisfaction.” 

Commvault plans to acquire Satori Cyber Ltd to bolster its data security and AI governance...
OutSystems launches the Early Access Program for Agent Workbench, designed to streamline AI-driven...
A study reveals significant benefits and challenges for U.K. businesses transitioning to Microsoft...
Red Hat introduces updates to streamline partner interactions, focusing on specialisation and...
Cynomi's 2025 State of the vCISO Report reveals AI's profound impact on service delivery and the...
Slow AI adoption poses financial risks for UK businesses, but strategic opportunities exist in...
Codio unveils an AI tool transforming autograding into comprehensive, personalized feedback for...
Alcatel-Lucent Enterprise introduces OmniVista Terra, offering combined on-premises and cloud...