VDI monitoring and diagnostics

Darren Perry, EUC Manager, DAS UK Group, commented “Since implementing VDI in 2014 we have lacked the ability to drill into the Operating System to pinpoint issues, measure trends and create meaningful reports on our endpoints.” The main catalyst for seeking a solution was a period of performance issues for a regional office’s staff that was suffering with slow logons and inadequate performance in general. “As project lead for our VDI implementation, I have much experience in our environment and was aware of where things have gone well and not so well. While I was pretty sure what was the root cause, I didn’t have the ability to measure process hits, affected applications, logon times etc. Stratusphere UX achieves all this and more for DAS.”

After discussing the requirements and running a pilot with ComputerWorld, a Liquidware Acceler8 Partner, DAS has purchased Stratusphere UX licenses for their head office and one of their regional office VDI data centres.  VDI users are the initial use case, but DAS will be extending Stratusphere UX across their VMware Mirage fleet of physical desktops and laptops in due course.

DAS has a number of new EUC initiatives where they see Stratusphere UX providing benefits to their business, namely:

·       Support for planning an expansion of their VDI estate

·       The on-boarding of VDI from home

·       Working with their more complex (High Performance) desktops

·       Windows 10 testing and on-boarding

·       Scaling the environment

·       A real time dashboard for BAU (business as usual) incidents and alerts so they are ahead of the game should an issue arise – fix it before it’s a problem!

·       Monthly KPI reports

·       Troubleshooting for users who have reported issues from a previous date, pulling historical info will prove useful when working on longer standing issues

·       Measuring Network and SAN performance during an issue