A healthy Cloud

Glens Falls Hospital, University of Pittsburgh Medical Center (UPMC) and NYU Langone Medical Center have turned to Oracle Cloud to modernize their healthcare insight and administrative resources for staff and patients. These organizations join many other hospitals, healthcare providers and research centers that have moved the management of their people and business processes to the Oracle Cloud.

Today, the healthcare industry faces pressure from all sides—healthcare reform mandates, changing market conditions, increasing regulatory requirements and the constant need for new revenue streams. Therefore, it is essential for healthcare organizations to be sensitive to securing information. An added complexity is that the workforce is diverse, ranging from hourly to highly skilled workers. Mobile technology has also changed the way information is received and used. Healthcare providers are being asked to do more for less, all while juggling challenges on how to acquire and retain talent, move toward a more digital environment, cut costs and consolidate HR processes. They are turning to cloud technology to adapt to these complex needs.

With Oracle Human Capital Management (HCM) Cloud, healthcare institutions have a single, unified platform to grow with confidence and focus less on process and more on quality patient care. Oracle’s Cloud solutions provide universal reporting and analytics that allow organizations easy access to a complete perspective of its HR functions.

“As the healthcare industry transforms, healthcare institutions need to transform their HCM systems to keep pace with competition, as well as source, employ and retain the best talent. Many suffer from disparate systems that don’t work across functions,” said Chris Leone, senior vice president, Applications Development, Oracle. “Oracle HCM Cloud technology not only provides an easy experience for end users to access and navigate through a variety of platforms—including mobile—but also one that is cost-effective and integrated across all business functions, turning information into meaningful action to help improve employee experience.”

As business models change, providers need systems that can keep up with them. A few key areas in which Oracle’s HCM Cloud systems are helping include:

• Sourcing and retaining talent with mobile applications: When improving and saving lives, the people who touch patients become incredibly important. Oracle’s Cloud technology provides tools that are modern, easy to use and personalized for each individual employee. With most hospital staff constantly on the go, mobile apps put information in employees’ hands for quick and easy information access. Mobile apps also help employees better connect with the business to take control of their jobs, their development and their careers. This leads to higher levels of productivity and engagement.
• Cost reduction: Standardizing and automating business processes that eliminate multiple systems and duplicate tasks help reduce IT costs. This offers providers increased efficiency and new market opportunities to grow their businesses.
• Data insight: Oracle’s Cloud solutions provide real-time business insights into data trends and analytics that directly impact the workforce and profitability. Oracle’s Cloud technology can predict potential staffing and skill gaps, as well as assess profits and losses to manage costs.

“We needed an integrated system that would allow us to provide excellent healthcare service to our patients, while still serving our employees with more convenient HR systems that include global payroll functionalities,” said Kyle Brock, vice president of Human Resources, Glens Falls Hospital. “By going with the entire Oracle HCM Cloud suite, we were able to realize significant cost savings through contract consolidation to increase team productivity and improve overall department efficiency. We were also able to shift our entire HR operations to the Cloud, while not impacting other hospital priorities.”

UPMC, the largest non-governmental employer in Pennsylvania, integrates more than 60,000 employees, 20 hospitals, 500 doctors’ offices and outpatient sites, a 2.9-million-member health insurance division, and international and commercial operations. “Healthcare is faced with increased and far more diverse requirements than even a few years ago,” said John Galley, senior vice president & chief HR officer, UPMC. “As UPMC leads the way in creating patient-centered, value-based healthcare, it is crucial that we have a modern platform in place to help us address new challenges, keep costs low, and deliver flexibility. Oracle’s Cloud-based platform and vision for healthcare made it the right choice for UPMC.”