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NiCE recently announced an extended collaboration with RingCentral Inc., marking a multi-year agreement to market and sell the RingCentral Contact Center™. This global solution is powered by NiCE CXone Mpower, offering advanced enterprise-grade customer engagement capabilities.
This renewed partnership builds upon a relationship cultivated since 2015, aiming to enhance efforts in marketing, sales, onboarding, and post-sales support. By focusing on AI-powered customer experiences, this agreement promises transformational benefits for businesses.
RingCentral stands as a pillar in cloud business communications, holding a decade-long recognition as a Leader in the Gartner® Magic Quadrant for Unified Communications as a Service (UCaaS). Similarly, NiCE is lauded as a prominent figure in the cloud contact centre and Customer Experience (CX) arena, also maintaining a decade-long Leader status in the Gartner® Magic Quadrant for Contact Center as a Service (CCaaS).
The two companies boast a successful legacy of offering a deeply integrated UCaaS and CCaaS solution. As noted by various industry leaders, their continuous collaboration opens new opportunities to meet evolving business needs in the AI landscape. Strengthening their channel partner ecosystem remains a pivotal component of this extended partnership.
Joe Rittenhouse, Co-CEO of Converged Technology Professionals, Inc., praised the partnership's significant benefits, highlighting successful deployments in enterprise deals. With a unified strategy, the focus remains clear: to enhance customer interactions and operational efficiencies through integrated solutions.
