Masergy upgrades UCaaS analyst

Masergy Communications has introduced the addition of powerful service management capabilities to its UCaaS Analyst performance monitoring portal. UCaaS Analyst now includes a consolidated view of user profiles and service inventory reports. IT professionals have a detailed view of user types, the services and devices they are using and profile status.

The new features and service enhancements are available on-demand to provide real-time call management. New features also include user-customizable dashboards with:
  • Improved data visualizations
  • Ability to view support tickets
  • Access to invoices
 
"Based on customer demand, Masergy is taking the complexity out of the management of business communications by simplifying access and control," said Dean Manzoori, Vice President of Product Management for UCaaS, Masergy. "These new features are part of our UCaaS evolution to provide customers on-demand visibility into their critical communications and collaboration resources."
 
The award-winning UCaaS Analyst is integrated into Masergy's Intelligent Service Control (ISC), delivered from the cloud. It is free-of-charge to all Masergy UCaaS customers, allowing them to view information on their account, increase bandwidth on demand, set quality control levels and monitor service use.
VodafoneThree's partnership in Sizewell C enhances connectivity and boosts efficiency in one of the...
AFL launches the DENALI platform, transforming data centers with modular design for AI environments.
Sinch introduces the MCP, enhancing AI-driven communications across global customer interactions....
Westcon-Comstor partners with Proofpoint to deliver certified cybersecurity training across Europe,...
The annual survey underscores the growing role of encryption in safeguarding data amidst evolving...
Infinigate partners with Threema to expand secure communications across Europe, focusing on...
Nokia collaborates with MLGW to establish the first municipal full-scale private 5G network in the...
Digital Realty has announced a strategic collaboration with Vodafone Greece, a global leader in...