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CentraStage has announced a strategic integration with Vivantio, the cloud-based service desk software for customer service and support teams.
CentraStage’s second integration in two months means users of both SaaS platforms can integrate their service desk and IT management systems into one another; which will improve service and resolution times, reduce downtime and the risk of system failures, while boosting customer satisfaction.
The partnership will ensure Vivantio’s VivaDesk users also gain real-time visibility of all of their devices, regardless of device type, network or location, via CentraStage’s easy to use, out of the box, scalable solution. Vivantio’s users will be able to use the full CentraStage IT management suite and take advantage of its hugely cost-effective asset management capability and because CentraStage has real-time connections with its users, fixes can be applied immediately, not in 45 minutes time.
Users of both platforms will be able to access detailed device audit information and initiate a remote support sessions straight to their IT estates, irrespective of where they are and what operating system they are running.
Christian Nagele, CEO and co-founder of CentraStage, says: “Our integration with Vivantio once again showcases what SaaS has to offer. No longer do customers have to search for one technology that does everything and inevitably fails to do much of it well. CentraStage focus on world-class asset management. Vivantio focus on world-class service desk. Integrate the two and you get a very compelling proposition, especially when it’s so easy to do, and we are very excited as to where this integration takes us.”
Greg Rich, Vivantio Director & Co Founder, adds: “One of the key benefits of CentraStage is its simplicity. System administrators can decide what functionality they give to whom – they can create simple yet flexible custom roles, for first line, for second line. Different roles for different service desk teams, giving them the functionality that is relevant to them.
“CentraStage is designed for the modern service desk, one that is supporting proliferating device numbers and types, and an increasingly mobile workforce.”
