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RPA — a high-quality solution for repetitive tasks

For nearly every organisation, data is now the lifeblood of their business. By Tim Hood, Associate Vice President for Hyland in EMEA.

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Employee wellbeing and Covid-19: Driving automation within IT support services

The unprecedented impact Covid-19 has had on everyone is well documented, and as the world grapples to find a sense of normality despite the ever-changing circumstances, businesses face the responsibility of protecting employees in this unfamiliar new normal. By Kevin Turner, Digital Workplace Strategy Lead, EMEA, Unisys.

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Future-proofing the workforce in the era of automation

The rate of change in our world continues to gather at pace and never more so in 2020. In the past decade alone the pace of digitalisation and automation has had a massive impact on our everyday lives, including how we consume entertainment, conduct our financial affairs and interact with friends and family. You’d be hard pressed to find an industry or sector that has not undergone a paradigm shift thanks to technology. By Mary-Clare Race, LHH Chief Innovation and Product Officer.

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Is now the right time to invest in RPA?

By Mark Harris, Head of IT Operations at Cantium Business Solutions.

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CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.
New research reveals 75 percent of customers still favour live agent support for customer service...
Acquisition complements Hyland’s platform and rich product portfolio of automation and...
Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...
New strategic alliance will bring the Automation 360 platform to Google Cloud, and generate...
Organisations will need to overcome challenges to scale the technology.
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