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IT Management + Service

NEWS

Value Stream Management the 'linchpin' for digital transformation success

Senior executives say VSM puts organizations ahead in digital transformation and innovation.

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NEWS

Open source startup takes monitoring to new frontiers with superior scalability

VictoriaMetrics, the open source, time series database monitoring solution, has revealed its role assisting the monitoring tasks of the Compact Muon Solenoid (CMS) experiment at the European laboratory for particle physics, CERN.

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NEWS

BMC Helix delivers on ServiceOps and orchestration

New functionality helps organisations manage and reduce IT complexity to gain a competitive advantage.

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NEWS

Cloud cost management for Azure

Provides business intelligence and smart forecasting to reduce capital expenditure in AWS and Microsoft Azure for multiple accounts.

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NEWS

Manchester Airports Group selects ServiceNow

Manchester Airports Group (MAG), the largest UK airport operator, partners with ServiceNow to transform its onboarding process for colleagues across its three airport locations.

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NEWS

Kyndryl introduces new platform, Kyndryl Bridge

Platform brings transparency, order, and greater access to the latest technology innovations for customers.

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The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on...

ServiceNow announces a strategic collaboration agreement with AWS

ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS.

Zayo Europe expands network in H1 2025

Zayo Europe bolsters pan-European network expansion and workforce growth, underlining its strategic...

Getronics establishes Global Service Center in South Carolina

Global Information and Communications Technology services provider, Getronics, is establishing a...

Thy-Mors Energi Elnet increases data quality and professionalises its IT system

The Danish electric utility distribution company Thy-Mors Energi Elnet has received great help from...

Skillsoft unveils next-gen Percipio platform to bridge learning and business success

Skillsoft launches its upgraded platform to link skills development with business outcomes amidst...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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