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Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered, Facebook Messenger chatbot, which will help UK customers easily select the best wine for their meal or moment. Lidl’s new chatbot – named Margot – will become Lidl shoppers' virtual wine consultant at the tap of a screen.
Read MoreDigital transformation trends mean that businesses are focusing more heavily on their customers and are using technology to improve their experience. However, IT departments remain bogged down in day-to-day activities and the need to keep the lights on, which is preventing teams focusing on how they can help drive improvements to the customer experience.
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CompTIA projects 5% industry growth for 2018, identifies 12 trends to watch this year.
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Growing adoption of cloud native architecture and multi-cloud services contributes to $2.5 million annual spend per organization on fixing digital performance problems.
Read MoreAltify’s Business Performance Benchmark shows customer retention a strategic priority, external recommendations more valued than CEOs.
Read MoreGrowing adoption of cloud native architecture and multi-cloud services contributes to $2.5 million annual spend per organization on fixing digital performance problems.
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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