NEWS

BSH Home Appliances Group chooses Twilio

BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organisation. Deloitte Consulting Spain is a consulting partner and advisor for this project to help roll out Twilio Flex in several regions, tightly integrating the cloud-based service solution within their customer care journey serving the needs of its customers worldwide.

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NEWS

HCLTech to supercharge New York Giants and New York Jets fan experiences

$11.8 billion tech services company named the official digital transformation partner of MetLife Stadium, Jets and Giants.

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BLOG

It’s possible to align business and data strategies – here’s how

By Tom Christensen, Global Technology Advisor & Executive Analyst, Hitachi Vantara.

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BLOG

Making a success of hybrid working

Digitalisation World spoke to Jan Hauser, CEO of app and web software development specialists, Applifting, about the management structures that could be showing the future of a company’s anatomy.

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NEWS

Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.

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Jupiter Group goes paper-free and improves staff efficiency with the M-Files intelligent...
Research from Boston Consulting Group has revealed that COVID-19 has left businesses leaning on IT...
New research shows that security concerns linked to hybrid working are having a negative impact on...
Five-year agreement to deliver cloud-based services to support innovative growth and provide tools...
The Erste Bank Oesterrreich has implemented a new cutting-edge remote consultation service based on...
Latest update to core Pega software suite cuts through enterprise complexity with new low-code,...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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