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The Digitalisation World Video magazine contains the latest Zoom interviews with experts in the industry.
Inability to monitor and measure Scope 3 emissions which could be a knockout blow to achieving environmental transparency and net zero pledges.
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UK’s 100 most popular companies offer on average 3.5 customer engagement options, yet two-fifths of UK consumers say it’s now more difficult to reach customer support.
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Max Schulze, CEO and Founder of the Sustainable Digital Infrastructure Alliance, discusses the importance of local and regional clouds as an alternative approach to the hyperscale model, suggesting that, in a world apparently obsessed with issues such as data sovereignty, time would be better spent understanding the importance of infrastructure ‘independence’.
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Women working in the IT industry share their experiences – covering the opportunities they have had, the challenges they have had to overcome during their careers to date, and offering plenty of constructive thoughts and observations as to what improvements still need to be made when it comes to improving diversity within the workplace. Episode 28 Marion Stewart, Chief Operating Officer at Red Helix
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Cognizant to integrate service cloud voice into one single omni-channel platform for enhanced and more personalized agent and customer experience.
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Less than half (41%) of companies disclosing to CDP are reporting on any of their supply chain emissions despite their impact significantly outsizing (11.4x) direct emissions.
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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