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Digital Business

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Service data - the key to success?

Asset and service data will have a gravitational pull beyond service departments, putting a new business lens on enterprise performance, according to a new global research report, “The Rise of Asset and Service Data Gravity”, conducted by Vanson Bourne on behalf of ServiceMax from GE Digital.

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Life sciences lag behind with AI

Life science professionals highlight technology and healthcare as collaboration priorities for ensuring successful application of AI.

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NEWS

BBVA selects IPsoft to automate its customer support services

BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Majority of businesses missing sales and revenue as a result of inefficient marketing technology

Nearly all respondents cite a lack of maturity in their marketing technology and poor collaboration between CIOs and CMOs as key barriers preventing them delivering great customer experiences.

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Failing to meet customer expectations

Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve their online experience.

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NEWS

93 per cent of businesses cannot use analytics to predict individual customers’ needs

Lack of predictive analytics traps customers in vicious cycles based on their past selves.

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SUSE positioned as Leader in Gartner's Magic Quadrant for Container Management

SUSE achieves Leader status in Gartner's Magic Quadrant, showcasing its strategic strengths in...

Smart Energy Coalition rallies for energy efficiency in AI and data centres

AI and data centres demand efficiency as the Smart Energy Coalition launches global initiatives to...

Circular Computing launches Remanufacturing-as-a-Service

Sustainability focused tech disruptor launches ‘as-a-service’ model to tackle e-waste crisis...

MSP industry faces regulation

2nd edition of annual report provides analysis of 2020 MSP security trends, and predictions and...

UK lockdown puts pressure on brands to digitally deliver

Nearly a third (32%) of consumers would switch providers if a brand’s website is unavailable for...

HCL Technologies to enhance Euroclear’s digital landscape

Multi-year deal includes creation of co-innovation lab.
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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