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3 out of 4 of European businesses have invested in AI for CX

75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.

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NEWS

Skills gap threatens digital transformation

Competing priorities and skills shortages in IoT, AI/ML data science and robotics undermine potential progress in IT/OT convergence and security.

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NEWS

DX investment boosts employee wellbeing

Employees from organisations with high quality DEX report over 75% less downtime and are 30% less likely to leave their employers.

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NEWS

Companies shift 'left and right' for quality, secure application code

The balance of deploying secure applications vs. time to market continues to be the biggest risk to organizations.

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NEWS

Responsible AI - a top management issue

While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).

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NEWS

Derby and Burton NHS choose BridgeHead to retire legacy applications

The Trust has selected BridgeHead’s HealthStore® Independent Clinical Archive to underpin its application decommissioning programme whilst ensuring all data remains accessible throughout its 25-year retention period.

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Frontline workers overlooked in employee engagement strategies

New research from Opinion Matters, commissioned by SocialChorus, the digital employee experience...

Skillsoft partners with Udemy Business

Skillsoft has entered into a content partnership with Udemy Business, a leading destination for...

Consumers in UK remain underwhelmed despite big “digital switch”

Businesses that fail to capitalise on public’s digital curiosity risk losing customers, say 51%...

Exabeam Launches AI Agent Security Platform

Exabeam unveils AI-driven security workflows to support enterprise AI governance.

Smart Energy Coalition rallies for energy efficiency in AI and data centres

AI and data centres demand efficiency as the Smart Energy Coalition launches global initiatives to...

Citrix makes work personal

Company delivers intelligent feed and personalised workflows within Citrix Workspace to cut digital...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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