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Governments and public sector organisations spend millions globally each year destroying data storage devices

New Blancco report sparks conversations on SSD policy reform, revealing financial and environmental costs as well as security concerns for public sector organisations.

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NEWS

Nexthink publishes Digital Employee Experience For Dummies

The special edition book aims to educate IT Leaders on understanding and creating better DEX in the enterprise.

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NEWS

Customer experience innovation set to undergo exponential growth

Customer contact center operations are set to undergo a transformation to improve customer experience delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals, finds organizations are embracing technology and new ways of working to deliver improved customer service, with 98% planning to transform operations within 24 months.

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NEWS

Technology leaders examine IT's environmental impact

Notable trends include: opting for a hardware upgrade over a refresh, improving start up time and educating employees on simple greener IT practices.

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NEWS

Pacific Textiles drives digital transformation with new infrastructure for legacy and cloud-native applications

Canonical announces that Pacific Textiles chose Canonical Charmed OpenStack for its infrastructure upgrade. The new private cloud environment allows keeping the legacy workloads running continuously and launching new cloud-native services simultaneously.

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NEWS

Customer turnover rate hits 33%

“The Great Customer Resignation,” fueled by poor customer experience (CX) and a lack of customer centricity, is hitting businesses hard, new research from SugarCRM has found. The average customer turnover rate is now nearly one-third globally and 33 percent in the UK, meaning businesses are losing nearly one out of every three customers they gain.

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AI aspirations threatened by lack of skills for over a third of global CIOs

Over one third (35%) of global enterprises are struggling to retain or attract crucial skills in...

C-suite threatens digital transformation success as managers struggle with disruptions

1 in 5 DX projects were abandoned completely; 1 in 3 didn’t work as planned.

EY announces alliance with Kyndryl

Combines Kyndryl IT services expertise with strategy, business and technology consulting...

Half of enterprises cannot trust their CRM data for a single source of truth on customers

Forrester research shows firms are lacking basic data management capabilities and CRM data is of...

Companies 'unable to scale' digital transformation plans

As the UK economy seeks to ‘build back better’ from the Covid-19 pandemic, connectivity funding...

Beware the era of the digital reflex

AppDynamics has released the latest report in its App Attention Index research series, revealing...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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