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Digital Business

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3 out of 4 of European businesses have invested in AI for CX

75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.

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NEWS

Skills gap threatens digital transformation

Competing priorities and skills shortages in IoT, AI/ML data science and robotics undermine potential progress in IT/OT convergence and security.

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NEWS

DX investment boosts employee wellbeing

Employees from organisations with high quality DEX report over 75% less downtime and are 30% less likely to leave their employers.

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Companies shift 'left and right' for quality, secure application code

The balance of deploying secure applications vs. time to market continues to be the biggest risk to organizations.

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NEWS

Responsible AI - a top management issue

While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).

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NEWS

Derby and Burton NHS choose BridgeHead to retire legacy applications

The Trust has selected BridgeHead’s HealthStore® Independent Clinical Archive to underpin its application decommissioning programme whilst ensuring all data remains accessible throughout its 25-year retention period.

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Energy leaders prioritise DEX

Energy CIOs play a pivotal role in driving innovation, digitisation, and automation, as well as...

Schipol sets sights on digital success

Europe’s third largest airport works to create great passenger experience with new digital...

PerfectScale launches new Partner Program

PerfectScale has introduced a new, multi-faceted channel partner program, designed to strengthen...

IT executives struggle to control costs

Flexera has published the findings of the Flexera 2020 State of Tech Spend Report. The first annual...

Fashioning the future of work

Marc O’Polo designs digital workspace to enable secure work from anywhere.

Customer behaviour is at centre of digital strategy

Exclusive data reveals digital strategy focus for the next 12 months for leading brands.
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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