Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT capabilities of government departments. Recently, Vince Cable, business secretary, and Ed Davey at the energy department, revealed to the prime minister that government departments are at a virtual...

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Severnside Housing moves in with Shavlik

Patch management solution helps Severnside Housing gain greater control of IT and allows the organisation more time to help resolve community queries. The solution will improve Severnside Housing’s software patching capabilities, ensuring that sensitive data is secure and all software is up-to-date to allow employees to focus on looking after residents, rather than manually updating systems.

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Volta announces C4L PoP

C4L chooses Volta to expand their private fibre-optic 1-100Gb coreTX network in Central London.

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A new global survey of 400 senior IT leaders highlights that the mainframe is continuing to grow in...
Achieved pPUE1.03 (actual measured value) as cooling efficiency per rack through operation...
Portus Data Centers strengthens its leadership with new CEO Falk Weinreich amid ambitious expansion...
Panduit and Hyperview has announced a technology partnership, to increase data centre customers...
Knight Frank, the global property adviser, has released key findings from its Data Centre Report...
Frankfurt, Germany, is the Digital Capital of the world, with an unparalleled combination of very...
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Equinix Insider - White Ops President & COO, Eddie Schwartz

Eddie has over 25 years experience in information security, including recent work as the CISO of RSA, the Security Division of EMC, and Co-Founder/CSO of NetWitness.

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