UK retailer uses Cloud Services to scale TV and Social Media campaigns

December is the most important month of the year for UK retailer Marks and Spencer, and its advertising campaigns are the cornerstone of its holiday strategy. When its 2013 primetime Christmas TV ad campaign encouraged people to visit a dedicated website, it was vital it could cope with the spike in traffic. The retailer created a website using Microsoft Azure as it knew it would cope with the potentially high traffic in addition to saving on the expense of physical servers and internal IT...

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Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad group of stakeholders within an enterprise to understand and analyze the costs associated with using cloud computing resources. This set of features addresses a growing need for IT operations and development to work with financial managers to proactively understand spend, optimize usage and in turn enforce budgetary decisions and controls on cloud infrastructure.

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements.

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Accellion introduces kiteworks Cloud Content Connectors for GoogleDrive and Microsoft OneDrive

Accellion, Inc. has announced the launch of kiteworksTM content connectors for Google DriveTM for Work and Microsoft® OneDriveTM for Business. The connectors enable universal, secure access to enterprise content, whether stored inside or outside the corporate firewall.

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Red Hat enhances portfolio of hybrid cloud technologies with a unified data platform for...
Delivering joint solutions upgraded with generative AI capabilities for critical uses cases.
Technology explores simplifying and securing hybrid multicloud connectivity at scale to deliver...
Empowers global customers with LLMs to develop customised AI applications.
SoftwareOne has announced an extended global strategic partnership agreement with Google Cloud....
Echelon Data Centres, a recently-launched Irish company based in Dublin, has been granted planning...
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Solve London - How Great Support Matters in a SaaS World.

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