Digitalisation World

Engage digitally, or die!

Organisations that don’t embrace digital customer engagement channels – that’s web chat, social media, SMS, smart phones and mobile applications, and even video - into their engagement strategies within the next two years, are likely to see their customers jump ship to competitors that do. In fact, the digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die. That’s according to new research published...

Published in Cloud + MS Compliance/Governance/Risk Management Datacentre + Network Security Identity/Access Management Security Security + Compliance Security-as-a-Service

Senior hires, including Paul Ayers as General Manager EMEA, and opening of a European HQ will support growing demand for incident response solutions.

Published in Cloud + MS Infrastructure Security Storage

FortyCloud, a security-as-a-service provider, lets organizations use the public cloud securely by making their public cloud private.

Published in Cloud + MS Infrastructure

Wind River adds foundational IoT capabilities across product portfolio and announces availability of high-performance RTOS in a tiny footprint to facilitate creation of IoT-ready devices.

Published in Cloud + MS Infrastructure Security Storage

Meta4, a global company specialising in Human Resources services and solutions (HCM), has chosen to host its SaaS services platform in Interoute’s Cloud.