SMEs give IT suppliers positive feedback

Nearly 80% of UK small to medium sized (SME) businesses have a positive relationship with their IT suppliers, according to independent research by data centre and communications specialist, Node4. The survey of 250 IT decision makers in companies between 50-500 employees, revealed that 45% of SMEs are working closely together in a strategic relationship with their IT vendor and a further 34% agreed that their supplier totally understands their business and meets its needs.

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SafeNet offers free trial

SafeNet, Inc. has announced a thirty-day free trial of its ProtectV virtual encryption solutions and Virtual KeySecure via AWS Marketplace on Amazon Web Services (AWS). Financial services, health care organisations, information services, enterprises and high tech businesses can now run full production-level proofs of concept for a full month with no cost using SafeNet’s cloud-based encryption solutions while maintaining control and compliance.

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Calyx makes major investment in 24/7 IT Service Desk

Managed ICT provider increases capacity by 200 hours a week to meet growing globalisation and need to eliminate downtime.

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Zendesk supports GLOSSYBOX to optimise global customer service

Zendesk and GLOSSYBOX to work together in Europe; with expansion to China, Japan, Korea and USA planned for the future.

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Preventing Shadow IT with Service Desk 7.7

LANDESK is helping bridge the gap between IT and end users with its new Service Desk 7.7 release. Service Desk 7.7 includes a robust set of features designed to prevent shadow IT by increasing engagement and communication between IT and end users.

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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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