Self-help on the rise as service desk headcounts drop

Research reveals service desks will rely on self-help innovations to compensate for shrinking teams.

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Enterprise Chef helps Klarna make online payments safer and simpler

Klarna, one of Europe’s fastest growing companies and a leader in online payments, has deployed Opscode Enterprise Chef™ to automate configuration management and application delivery for its large-scale virtualized infrastructure. Using Enterprise Chef, Klarna can empower its many engineering teams with on-demand, automated application builds, testing, and deployments, turbo-charging the company's application development pipeline.

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Datacenter investments boom in the Nordics

A couple of years ago all eyes in the technology world turned North when Google established a datacenter in Hamina, followed by Facebook´s datacenter in Lulea. Now datacenter investments are booming in the Nordics: Google, Ericsson, Microsoft, Digiplex, Interxion and Yandex are recent examples of companies making substantial investments in the relatively cold region. The latest project - announced at the beginning of November - is TelecityGroup who are adding 5 MW in its key Stockholm...

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CloudSigma adds Zadara Virtual Private Storage Array to Public Cloud offerings

CloudSigma and Zadara™ Storage, Inc. have announced a strategic partnership to offer Zadara’s Virtual Private Storage Array™ (VPSA™) service alongside CloudSigma’s existing high performance, all-SSD compute offering. The offering is also available to Equinix’s 4,400+ customers via direct connects through the Ashburn data center campus, one of the largest Internet exchange points in the world.

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Salesforce1 is pitching at everything

CSW Editor, Martin Banks, tries to tease out some reality from the inevitable hyperbole associated with Salesforce.com’s launch of its new mobile/social/IoT oriented Salesforce1

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The London Internet Exchange (LINX) confirm expansion plans for their regional Internet exchange in...
Oracle Unlocks Power of Arm-based Processors at One Cent per Core Hour, Expanding Ecosystem, and...
HPE GreenLake bolsters hybrid cloud leadership with new cloud services, ecosystem growth, and...
New data from Synergy Research Group shows that just 25 metro areas account for 65% of worldwide...
Service Leadership, Inc.®, a ConnectWise solution, has released the findings of its Service...
Partnership will accelerate Admiral's transformation change strategy, promising superior customer...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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