NEWS

Capgemini launches ‘Perform AI’

A new portfolio of solutions to help organizations fuel innovation and deliver real business outcomes using Artificial Intelligence.

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NEWS

Consumers becoming increasingly comfortable with human-mimicking robots in customer service

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance of customer service technology that is increasingly human-like, there also remain a number of concerns about the impact this will have on the role of human agents.

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NEWS

AI to assist employees' productivity by 2021

Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organisations. Gartner, Inc. predicts that, by 2021, 70 per cent of organisations will assist their employees’ productivity by integrating AI in the workplace. This development will prompt 10 per cent of organisations to add a digital harassment policy to workplace regulation.

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NEWS

Telekom Slovenije selects Bulb Technologies to automate customer care

CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.

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NEWS

Central Nervous System for IT promises new era for AIOps

The Central Nervous System for IT gives enterprises the deepest visibility into complex multi-cloud environments, delivers machine learning insights, and automates tasks to free up resources and accelerate innovation.

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BLOG

Robots are giving us our jobs back

We’re on-the-go 24/7, but somehow the to-do list never seems to get smaller or easier. Everyone is juggling multiple tasks at any given time, and working hard to meet increasing pressures has become the norm way of living. But people are struggling to keep up, with 526,000 workers suffering from work-related stress, depression and anxiety in 2016/2017– totalling 12.5 million working days lost due to sick leave and a lot of very overworked staff. By Jeff Kofman, CEO and Founder at Trint.

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Apla delivers blockchain services to government departments as part the organization’s expansion...
New collaboration optimizes resource and data management for end-to-end AI pipelines.
Enterprise AI investment expected to grow as chief executives reveal future technology priorities,...
75% of business executives are using artificial intelligence for customer experience (AI for CX),...
Acquisition will enable full-stack BMC Helix Observability and AIOps with application and network...
New working groups formed to secure adjacent technologies that are critical for end-to-end identity...
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Docker on IoT devices

Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.

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