Now is the time to exploit the real world power of Artificial Intelligence.
Read MoreIn the age of the fourth industrial revolution, business transformation has become synonymous with robotic process automation (RPA). RPA’s ability to rapidly drive the automation of business processes without disrupting existing enterprise applications has made it essential to any organisation optimistic about its future. Now, it is the turn of artificial intelligence (AI) to prove itself as the force behind cognitive automation. By Venu Kannan, chief solutions officer, UiPath.
Read MoreA new portfolio of solutions to help organizations fuel innovation and deliver real business outcomes using Artificial Intelligence.
Read MoreAs Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance of customer service technology that is increasingly human-like, there also remain a number of concerns about the impact this will have on the role of human agents.
Read MoreArtificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organisations. Gartner, Inc. predicts that, by 2021, 70 per cent of organisations will assist their employees’ productivity by integrating AI in the workplace. This development will prompt 10 per cent of organisations to add a digital harassment policy to workplace regulation.
Read MoreCEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.
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