NEWS
Zendesk's AI-Powered revolution: enhancing customer experience
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Discover how Zendesk's new AI-driven features are transforming customer service through advanced automation and analytics.

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NEWS
Zendesk acquires HyperArc to enhance AI-powered analytics

Zendesk extends its analytics capabilities by acquiring HyperArc, aiming to provide GenAI-powered insights to enhance customer intelligence.

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Harnessing Agentic AI: balancing trust and collaboration for future success
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Agentic AI offers vast economic potential, but trust and human collaboration are essential for effective deployment and scaling.

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Addressing inequalities in AI access and training

The Adaptavist Group reveals workplace AI implementation is deepening inequalities, with discrepancies in access to AI tools and training affecting women's and lower earners' opportunities.

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Empowering the next generation of conservation professionals

The Connected Conservation Foundation and Cisco introduce a free training program for aspiring...

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IoA Professional Portfolio: transforming data hiring

The IoA's Professional Portfolio offers a dynamic, evidence-based framework to assess and hire...

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Addressing the UK’s trust gap in cyber risk management

CyXcel's research reveals that a lack of trust in third-party vendors leaves UK businesses exposed...

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Expanding cyber security in Ireland's public sector

Integrity360 enhances public sector cyber security amidst Ireland's growing data breaches.

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The rise of AI in cybersecurity: insights from ISC2's 2025 Survey

AI adoption is transforming cybersecurity, reshaping roles, and influencing hiring, as highlighted...

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Digital Realty enhances carbon-free operations in Greece with PPC's energy initiative

Digital Realty's data centers in Athens to run on PPC’s verified renewable energy, advancing...

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Enhancing identity security with generative AI: Quest Software's strategic release

Quest Software's new AI enhancement cuts down investigation time and addresses rising identity...

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Revolutionizing cyber readiness: Immersive's new AI-powered lab builder

Immersive unveils its AI-enabled Lab Builder to advance cybersecurity training by offering...

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Videos

Keith Young, Global Head of Last Mile Services at Arvato, explains how the recent entry into the US data centre market is the latest step in the strategic integration of ATC, the Irish logistics company that...
Andy Venables, CEO at POPX, discusses the findings of a new survey of 250 MSP leaders by POPX, which reveals a significant shift in expectations for MSPs in 2026. Unsurprisingly, security and AI featured...
Nicolas Leszczynski, Principal Solutions Engineer at Riverbed Technology, discusses the findings of the company’s 2025 Future of IT Operations in the AI Era report. Despite record investments, only 12% of AI...
Rebecca Scottorn, Partner at L.E.K. Consulting and part of the global Industrials Practice, discusses the company’s recent ‘State of the Energy Industry’ report, providing valuable insights into a range...

Expert Opinions

By David Trossell, CEO and CTO of Bridgeworks.
By Adriaan Bekker, CISO & Microsoft Services Director, Softwerx.
Straightline Consulting’s Craig Eadie discusses how the rapid rise of hyperscale and AI-driven data centres is amplifying project complexity and risk, and why comprehensive commissioning from day one is now...
By Orla Daly, Chief Information Officer at Skillsoft.