Digitalisation World

Rising customer expectations makes “exceptional” the new service baseline

Published in AI Digital Business IT Management + Service

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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Orbus Software and Lucid Software partner

Published in Digital Business

Combining iServer365 and visual diagramming enables faster data-driven decision making.

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Data access challenges thwarting European CEOs’ aims to become data-driven intelligent organisations

Published in Data Analytics Digital Business

62% of European organisations have issues leveraging their data due to the lack of proper data access governance.

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Two-thirds of European SMBs yet to fully optimise their business for hybrid working

Published in AI Digital Business IT Management + Service

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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Majority of IT professionals investing just 20% of their budget in IT management

SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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Customer behaviour is at centre of digital strategy

Exclusive data reveals digital strategy focus for the next 12 months for leading brands.

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Distology is now a Jamf distribution partner

Distology, the specialist IT cybersecurity distributor, is now a distribution partner of Jamf.

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ConnectWise acquires Wise-Sync

ConnectWise partners to benefit from an integrated payment processing platform built into...

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Eliminating waste software spend

With tech costs top of mind, on average 38% of all software license expenditure goes wasted on...

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DEX careers gets job boards boost

From DEX career research to a step-by-step guide for assembling a DEX team, to a refreshed DEX Hub...

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NTT DATA supports Lloyd's Markets Association and Lloyd's of London

NTT DATA UK&I has produced The Blueprint Two Foundational Playbook for Managing Agents on behalf of...

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SOTI calls for e-waste attitude change

SOTI global research finds nearly all IT leaders believe device management change is needed to...

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VMware helps with hybrid work

A majority of companies have implemented or plan to implement a hybrid work model moving forward....

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VMware advances Multi-Cloud Management with VMware Aria

VMware Aria is powered by VMware Aria Graph, a new graph-based data store technology that reduces...

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Two thirds of employees are comfortable with their employer monitoring them - if they can see the data

Survey of 1,000 workers by data science company Profusion reveals widespread support for technology...

How 2026 will redefine the UK’s data centre landscape

Mary-Ann Clarke, AECOM’s Director of Data Centre Delivery, believes that developers, utilities, planners and government need to work together to accelerate investment in grid reinforcement and smart energy...

Building trusted partnerships in the channel: AI, culture and the future of MSPs

In this conversation, Sam Lambert, EMEA Channel Director at Gigamon, and Richard Betts, Founder and CEO of Vizst Technology, share candid insights into how AI is reshaping security operations. They explore...

Orchestrating a renewable future

Wannie Park, CEO/founder of LG NOVA-backed PADO, an intelligent energy orchestration platform for data centres, discusses the power consumption pressures of the data centre sector, with renewables offering a...