Digitalisation World

Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

Published in Digital Business

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

Published in Digital Business

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

Published in Digital Business Software

DigitalRoute, provider of Data Integration solutions globally, has appointed Stephen Bryant to the position of CTO.

Published in Digital Business

NIIT Technologies Limited, a leading global IT solutions organization, has appointed Gautam Samanta as the head of Europe. In this role, Gautam will be responsible for spearheading the Company's growth in the Europe region and will be based in London.

IT insights from SMBs

Annual survey of SMB and midmarket enterprises highlights growing maturity of those IT...

Smart devices can save lives and money

Acqueon calls for the adoption of connected pill boxes to help the NHS improve patient care and...

NEWS

IOT projects on the increase

Vodafone has published its fifth annual IoT Barometer Report – the leading global survey...

NEWS

Norsk Tipping puts its trust in Proact to drive digital innovation

Proact is one of three companies awarded a framework agreement for storage solutions...

SGN relies on CA Technologies

Leading UK gas distribution company enhances protection across its cloud infrastructure with CA...

75% of organisations willing to pay a premium for enhanced hosting and cloud services

Customers willing to pay an average 30% premium for security, uptime and performance; survey finds...

Multi-Cloud strategy needed - urgently!

One in four IT organizations in Europe is already operating tiered applications spanning on- and...

76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations

Increasing consumer power reflected in expectations around communications, data protection and data...

Digital customer experience takes off

Airline to use advanced Digital Behavioural and Digital Experience Performance Analytics for...

NEWS

Lack of Cloud expertise damages business revenues

67 per cent of IT pros believe they could be bringing greater innovation to their organisation...

NEWS

Managed Service Providers become the new engine of IT Growth

Suppliers of managed services are taking on more responsibilities as they become the driving...

nLighten sets new sustainability benchmark

Francesco Marasco, VP Energy Operations and Sustainability, nLighten, explains why the European data centre provider has published the first ICFEn (Integrated Carbon-Free Energy) scores for its facilities,...

Honeywell and LS Electric at DCW Asia

DCW Asia 2025

Scotland emerging as key growth market for data centre developers

Dan Evans, Associate Director at Lichfields, discusses the results of the company’s recent data centre study, which finds that, for developers, Scotland offers something few regions or countries can match -...

Specialist logistics underpins AI-fuelled data centre expansion

Keith Young, Global Head of Last Mile Services at Arvato, explains how the recent entry into the US data centre market is the latest step in the strategic integration of ATC, the Irish logistics company that...

Expert Opinions

Enecom Enhances Its Enterprise Data Infrastructure with the InfiniBox® Solution for 100% Availability and Cyber Resilient Storage

Infinidat says that Enecom, Inc., an information and communication technology (ICT) services provider primarily serving the Chugoku region in Japan, enhanced its storage infrastructure with multiple...

Digital Business News Videos Expert Opinions

Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

Digital Workplace uses Blockchain

Stephen Bryant joins DigitalRoute as CTO

NIIT Technologies appoints Gautam Samanta as its European Head

IT insights from SMBs

Smart devices can save lives and money

IOT projects on the increase

Norsk Tipping puts its trust in Proact to drive digital innovation

SGN relies on CA Technologies

75% of organisations willing to pay a premium for enhanced hosting and cloud services

Multi-Cloud strategy needed - urgently!

76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations

Digital customer experience takes off

Lack of Cloud expertise damages business revenues

Managed Service Providers become the new engine of IT Growth

Videos

nLighten sets new sustainability benchmark

Honeywell and LS Electric at DCW Asia

Scotland emerging as key growth market for data centre developers

Specialist logistics underpins AI-fuelled data centre expansion

Expert Opinions

Enecom Enhances Its Enterprise Data Infrastructure with the InfiniBox® Solution for 100% Availability and Cyber Resilient Storage

How MSPs can embrace AI to build competitive advantage in 2026

From Chaos to Control: The Role of Frameworks in Building Resilient Cyber Security

Standardising scalability with automated backup and recovery