76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations

Increasing consumer power reflected in expectations around communications, data protection and data value.

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Digital customer experience takes off

Airline to use advanced Digital Behavioural and Digital Experience Performance Analytics for its mobile app.

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NEWS
Lack of Cloud expertise damages business revenues

67 per cent of IT pros believe they could be bringing greater innovation to their organisation with the right cloud insight.

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NEWS
Managed Service Providers become the new engine of IT Growth

Suppliers of managed services are taking on more responsibilities as they become the driving force for IT industry growth, delegates at the Managed Services & Hosting Summit were told in London this week. More than two hundred managed services providers (MSPs) and aspiring...

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NEWS
Cloud progress required beyond low-hanging fruit

Research report from CIF and UKCloud reveals that while 82 per...

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NEWS
Communication breakdown?

Majority of consumers are dissatisfied with communication experience, despite most businesses...

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NEWS
Hitachi launches Hitachi Vantara

Hitachi, Ltd. has launched Hitachi Vantara, a new business entity to leverage the broad portfolio...

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NEWS
BYOD is the biggest blind spot

Least effective security measures are password-protected documents, facial recognition, and access...

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McLaren Technology Group announces Wipro as new official technology partner

McLaren Technology Group and Wipro Limited have announced that Wipro has become the official...

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NEWS
Insurance industry faces digital disruption on all fronts

World Insurance Report highlights growing popularity of ‘InsurTech’ services’ among...

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MTG and Tieto extend partnership for IT services

The leading international digital entertainment group MTG has extended its collaboration with...

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Optimising the back office is key to maintaining digital transformation

A new research paper, published by eg solutions, outlines the importance of back office...

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IEG4 solution could save NHS in excess of ?150 million per annum

Continuing Healthcare end to end digital solution to deliver efficiencies, reduce Delayed...

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European industry needs digital skills

The European Round Table of Industrialists (ERT) has published its report on building and...

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Videos

Tony Kelly, Director of Alliances, EMEA at Fivetran, explains what Fivetran’s enhanced partner programme means – higher incentives via the four partner tiers, deeper go to market collaboration and expanded...
Steve Petryschuk, Director, Product & Market Strategy in Product Management, Auvik, discusses the findings of the company’s recent 2025 IT Report, entitled: “Why IT is long on challenges but short on...
Adam Raymond, Sales Manager UK & Ireland at SWEP International, discusses the increasing pressures on data centre cooling thanks to the AI explosion, explaining how liquid cooling solutions - rear door heat...
Mike Hoy, CTO, Pulsant, outlines some of the end user uncertainties related to cloud - discussing network connectivity, data sovereignty and data migration concerns. With AI set to ask further cloud questions,...

Expert Opinions

By Duncan Roberts, Associate Director at Cognizant Research.
By Peter Miller, Sales Manager at ETB Technologies.