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Customer experience maturity leads to business resilience, revenue growth and agent retention

Companies that have continued to invest in their customer experience (CX) over the past year are 16 times more likely to have maximised their resiliency during the pandemic and three times more likely to have grown their customer base year over year, according to new research released by Zendesk, ...

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ControlUp and VMware expand partnership

ControlUp is excited to announce VMware will resell ControlUp’s new digital employee experience management solutions, making them available to VMware Horizon customers. ControlUp Remote DX and Scoutbees solutions provide Horizon customers with a unique window into remote workers’ local area...

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Mainframes making a digital difference

New offerings help customers improve software quality, reduce risk, and increase resilience.

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Fujitsu initiates next phase of its "Work Life Shift"

The new phase of Fujitsu's own internal "Work Life Shift" aims to create a true hybrid working model by combining effective use of remote work and real office communication.

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Skills gaps holding financial institutions back

Banking Circle research reveals roadblocks stopping Banks and FinTechs futureproofing their...

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Survey reveals supply chain concerns

64% of executives don’t know who to call if their supply chains were attacked.

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HCL Technologies and Proximus form strategic partnership

HCL Technologies has signed a multi-year strategic partnership with Proximus Group, Belgium’s...

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Kaseya adds hybrid enhancements

New features include enhanced anti-phishing and vulnerability management capabilities as well as...

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Wiley accelerates digital transformation

Software Intelligence Platform’s deep observability and advanced AIOps capabilities simplify...

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Decision-makers rethink IT investments

Teradata study reveals 9 out of 10 respondents look to modernizing cloud architecture and improving...

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App economy growing worldwide

Mobile marketing analytics platform Adjust has published the results of a global interactive...

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UK IT solutions provider appointed by housing association for three-year support contract

Heywood-based IT solutions provider, Central, has been appointed by Brighter Futures Housing...

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Infinite Edge Technologies showcases forward-thinking and bespoke next-generation business technology solutions

Infinite Edge Technologies Ltd, a subsidiary of Dynamic Technologies Europe Ltd, has launched its...

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CIOs prioritise innovation to improve digital customer connections

The role of the CIO is evolving with an increased focus on unlocking customer connections through...

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NEWS
Agilitas commits to sustainable inventory management

Channel services provider shares vision to ‘Act with Impact’ for the planet, people and...

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Videos

Interview with AEP Global at DCW 2026

Data Centre World 2026

Interview with Datalec Precision Installations at DCW 2026

Data Centre World 2026

Interview with CET at DCW 2026

Data Centre World 2026

Elevating MSP support: becoming trusted advisors in a complex IT landscape

Antoine Jebara, Co-Founder and GM of Channel & Alliances at JumpCloud, explores how managed service providers can move beyond transactional roles to become true business partners. He dives into practical...

Expert Opinions

From spend to outcomes: why MSPs must redefine their value in the age of financial scrutiny

In an exclusive interview with MSP Channel Insights, Greg Holmes, EMEA Field CTO at Apptio, explores why technology investment is accelerating while ROI confidence declines, and what that shift means for...

What MSPs need to know about cyber insurance in 2026

By Ryan Windt, Head of Growth Marketing, SeedPod Cyber.

Fast-growing MSP: why Infinity Group is one to watch

This feature is based on an exclusive conversation with Infinity Group CEO Rob Young, exploring the strategy and decisions driving the company’s recent growth. Young reflects on the leadership principles and...

Why Cloud Migration Alone Won’t Unlock AI Value

By Apurva Kadakia, Global Head, Cloud and Partnerships, Hexaware.

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